Terms and Conditions
THESE TERMS AND CONDITIONS (THE “TERMS AND CONDITIONS”) ARE THE TERMS AND CONDITIONS UPON WHICH COPES FLORIST (“WE/US”) MAKES AVAILABLE TO YOU AND ANY OF OUR SERVICES WHICH ARE ACCESSIBLE ON OR VIA THE COPES FLORIST WEBSITE.
THESE TERMS AND CONDITIONS GOVERN YOUR USE OF THE COPES FLORIST SITE AND THE COPES FLORISTS SERVICE.
1. Copes Florist Products
1.1 All Copes Florist Products as depicted on this website (as may be varied from time to time) are available for local delivery in the Stoke-on-Trent area.
1.2 Copes Florist Products may be delivered by us in bud to ensure longer life.
1.3 All Copes Florist Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Copes Florist Product of equivalent value and quality without notice.
1.4 In the event that we are unable to supply the Copes Florist Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
2.1 Prices listed within the Copes Florist Service are valid for a maximum of 14 days of submitting your purchase form.
2.2. Prices include VAT for local deliveries and collections but exclude Local delivery charge £5.99.
3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. By clicking on the ‘Checkout’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Copes Florist site.
3.2 We cannot accept Order Forms from customers under the age of eighteen (18) years.
3.3 Cancellation of orders will be subject to 20% Handling Fee.
4.1 Copes Florist local delivery charge of £5.99 per delivery will be applicable within
the Stoke-on-Trent area.
4.2 Should you require your delivery to be made the same day as ordering, orders must be placed before 2.00pm Monday to Friday, or placed before 11.00am on a Saturday. Orders placed after the cut-off times given above will be delivered the next working day. An additional charge of £2.00 will be made for this service in addition to the loca delivery charge of £5.99. The service is offered to orders for delivery within the Stoke-on-Trent area only. Should you require this delivery service, your Order Form must be submitted requesting the Same Day Delivery service. This delivery service is offered subject to availability and may be withdrawn without notice during busy periods.
4.3 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.4 In case of delivery to certain locations where a third party is involved, such as hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
4.5 Delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery cannot be guaranteed.
5. Copes Florist Customer Services
5.1 In the event that you are not satisfied with the Copes Florist Service any complaints should be addressed in the first instance to:
By email: email@example.com
By telephone: 01782 577 399
By post: Customer Care
64 Roundwell Street
5.2 Our Customer Service Team is available from 9.00am to 5.00pm from Monday, Tuesday, Wednesday and Friday, Thursday 9.00am to 4.00pm, & 9am to 12pm Saturday.
5.3 Because of the perishable nature of Copes Florist Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
6.1 Whilst we agree to use our reasonable endeavours to ensure that the Copes Florist Site and/or the Copes Florist Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Copes Florist Site and/or the Copes Florist Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Copes Florist Site and/or the Copes Florist Service impossible or impractical.
7.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Copes Florist Site and/or the Copes Florist Service from time to time. We will post any changes on the Copes Florist Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Copes Florits Service or Copes Florist Site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
7.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Copes Florist Site and/or the Copes Florist Services for any reason at any time.
7.4 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
7.5 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
7.6 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
This website only collects personal and business data from you with your permission, for example if you register or fill in a form. No personal or business data is collected from you without you knowing about it.
Some web usage and technical information is collected by this website to help us improve our service to you, but this does not contain any personal data.
CHANGES TO THIS POLICY
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
Depending on which services you use on this website, you may be asked to provide information, or we may collect information from you as explained below.
INFORMATION THAT YOU PROVIDE TO US
We collect and process data that you provide for specific purposes. You will be asked to provide information about yourself when you use certain site facilities, in order to complete your request . This may include personal information such as your name, email addresses, mailing address and telephone number. We use this data to provide you with the information, products or services that you request from us and to communicate with you. We may keep a record of any contacts you have with us. We may use the information that you provide for record keeping, statistical, or research purposes.
We only retain this information where required to do so by law – for the length of time needed to provide the service or information you have requested (including any retention period specified by law or by government policy), or for the length of time that you choose to store information or permit us to contact you if you have registered with our website.
WEBSITE USAGE INFORMATION
As well as the information that you provide to us as set out above, we receive and store a range of website usage information whenever you use this website. We use this to:
assess the effectiveness of marketing campaigns
develop and deliver services and information that better meet your needs
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookie collect the information in an anonymous form.
You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. Likewise, you may not be able to use some products and services on other websites without cookies.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave immediately and then delete and block all cookies.